A story that simply refuses to die is the spat between title insurance company LandAmerica Financial and former Colorado Deputy Insurance Commissioner (and current Director of the Colorado Division of Real Estate) Erin Toll. Toll led a multi-state campaign to "ding" title insurance companies over alleged schemes to pay illegal referral fees to real estate agents and homebuilders through "captive reinsurance" companies. As everyone involved in the residential mortgage banking business should know, paying compensation to a person or entity for the referral of "settlement services" violates anti-kickback provisions of RESPA and various state laws.
Toll had extracted settlements out of other title insurance companies, but ran into a harder nut in LandAmerica. Toll took a tough settlement posture with LandAmerica and claimed that she represented other states by virtue of "proxies" given to her by the insurance commissioners of those states. LandAmerica believed, with some justification (at least according to telephone conversations with appropriate state officials) that with respect to Nevada, where LandAmerica had major
problems, Ms. Toll was lying about her authority to represent that state. Personally, it would hard for me to believe that anyone not named "Lucky," "Vito" or "Big Lips" could possibly be authorized to settle anything for the State of Nevada, but then again, I might be a little too much of an "old school" type when I consider a state built by a guy named Bugsy.
LandAmerica tried to play hardball to get Ms. Toll out of the loop as to any state other than Colorado (and even there, if it was able), by raising less-than-completely-specific allegations of "conflicts" that Ms. Toll had as a result of past relationships that her stepfather had with companies that were, at one point or another, affiliated with LandAmerica, by business dealings her sister (or more than one sister) had with LandAmerica, and by the fact that her ex-husband or current husband (Ms. Toll's photographs indicate that she might be a serious heart breaker, so I became distracted and lost count at some point) represented LandAmerica or an affiliate. Last March, before Ms. Toll was scheduled to testify before the U.S. House of Representatives Financial Services Committee on behalf of the National Association of Insurance Commissioners, a LandAmerica officer, Peter Kolbe, called Minnesota's insurance department and attempted to get an official there to "derail" Ms. Toll's testimony on behalf of the NAIC, as well as her multi-state representation, by threatening to raise publicly these conflicts.
Portions of a transcript of that telephone conversation, and of a subsequent conversation, are attached to a report issued by the staff of the Financial Services Committee and constitute a prime example of how trying to play hardball can sometimes result in a foul ball that glances off the bat, hits the plate, and bounces right back up to clobber the unprotected nether regions of the batter.
The next day, Kolbe was on the phone
with Paul Hanson, the chief examiner of the enforcement division of the
Minnesota Department of Commerce -- one of the states LandAmerica was hoping to
reach a settlement with outside of the process Toll had hoped was being
established by NAIC.
The call was tape-recorded.
According to a transcript of a portion of the call published by the committee,
Kolbe told Hanson "Erin has extremely serious ethical conflicts with the
entire title insurance industry, as well as LandAmerica. And we had not said
anything about that, figuring that, hey, if she wants to beat up on the
industry through the state regulatory system, that's fine. We'll suck it
up."
Toll went too far, Kolbe said, by
taking her concerns to Oxley. LandAmerica viewed that move "as going well
beyond her regulatory role. We think that is an ego-driven thing. We think it
is hostile to the concept of state regulation of insurance by telling Congress,
essentially, you guys need to look into this because we as state regulators
can't seem to handle it."
In the portions of the March 9 phone
conversation between Kolbe and Hanson published by the committee, and during a
second call March 22, Hanson was unsympathetic.
"Quite frankly, I would think
more regulators would suspect she's biased in favor of you guys because her
sister is connected to you and her ex-husband was connected to you,"
Hanson said. In talking to colleagues in other states, Hanson told Kolbe,
"I'm not finding anybody really getting too interested in going down that
path," meaning Toll's alleged conflicts of interest. In fact, Hanson said,
several regulators he discussed the issue with "were not real happy that
this was a topic of discussion. So I didn't win any friends bringing this stuff
up, OK?"
The dreaded "backfire." That must not have sounded like good news to LandAmerica.
Hanson proceeded to tip off Toll, who told the Committee staff, which then prepped members of the Committe to ask Toll about it, on the record, at the hearing. In turn, that led House Financial Services Committee Chairman Michael Oxley to announce that he was probing the alleged "threats" to Ms. Toll and that he had demanded documentation on the matter from LandAmerica. That announcement certainly didn't help LandAmerica in the public relations war. Nor did the fact that Colorado's Insurance Commissioner responded to a request by LandAmerica to remove Toll from the
settlement negotiations with "not only 'No', but 'Hell No'." The Commissioner then characterized the entire conflict of interest allegations as nothing more than a "smokescreen" by LandAmerica to try to cover up its wrongdoing. LandAmerica kept teeing the ball up, and the regulators kept stroking the long drives right down the middle of the fairway.
A couple of months later, the parties announced a settlement in Colorado. Interestingly, the settlement covered only Colorado, as was LandAmerica's original goal, so perhaps the mudslinging achieved that desired result. A few days later, Toll took over the Real Estate Division. All's well that ends well, right?
Not quite.
On December 18, 2006, the majority staff of Oxley's committee released a report that details the efforts made by LandAmerica to "get" Ms. Toll. In addition to the lengthy industry newsletter report linked above, the Rocky Mountain News revived the story here and here. LandAmerica can shout all it wants about taking excerpts from transcripts out of context, biased editing, and presenting less than a complete picture. The upshot is that Ms. Toll gets more good publicity, a couple of candid photos displaying her foxy self at work, and short photo captions that characterize her as the babe with balls
and brains who "led a national charge to investigate kickbacks in the title insurance industry." I'd say she's teed up for higher office, should she decide to seek it.
If any interested reader's December snow-storm-ravaged brain took anything away from those stories (other than "Erin Toll looks hot"), it's that that Erin Toll sure stood up to those LandAmerica scum-buckets who tried to intimidate her by dragging her family members through the mud. How many people will actually read the e-mail (attached to the Staff Report) from Mr. Kolbe where he relates his conversation with insurance department officials in Nevada who not only refute Ms. Toll's assertion that she was authorized to negotiate for Nevada, but were upset with her for making that claim? Well, other than the author of this blog, who has nothing better to do. More than a handfull? I doubt it.
A Chinese proverb that is often used here on BLB comes to mind: "If you wallow in the mud with pigs, you get dirty." I might add "and only the pigs end up loving it."
Nice try, LandAmerica, but when you're dealing with professionals at shading the spin and leaking the one-sided story, its best not to even play their game at all. They've got the resources and the practice to out-slime you almost all of the time.