In what we are sure is nothing more than the start of a "disinterested, objective" look at the use of arbitration provisions (especially those that contain class action waivers) in consumer financial services and products contracts, Richard Cordray held a "field hearing" on the subject last week in Dallas. Advocates for banks defended the use of such provisions, while consumer advocates attacked them as the devil's spawn.
While federal law already expressly prohibits arbitration clauses in most home loan contracts, the CFPB is still interested in learning more about how arbitration clauses are impacting consumers and the financial services industry in other financial agreements. The bureau began studying the issue, prompting consumer advocates and local banking professionals to weigh in at the Dallas field hearing.
[...]
Shannon Phillips, deputy general counsel for the Independent Bankers Association of Texas, raised concerns that a broader requirement for the use of arbitration agreements would harm smaller banks that are already reeling from excessive regulation.
Phillips says smaller banks have already been ‘caught in the backwash’ of regulations designed to curtail the practices of big banks, and a newfound focus on arbitration clauses would only further frustrate their bottom lines and compliance costs.
“Not having arbitration clauses when they’re needed is going to increase their costs,” he noted.
"Caught in the backwash of regulations." That statement alone made Shannon's testimony blog-worthy.
Other panelists characterized the clauses as absolute bars in obtaining consumer relief.
Ellen Taverna, a senior legislative associate with the National Association of Consumer Advocates, cited the case of an active military member who was wrongfully foreclosed on while overseas as an example of a case where a pre-drafted arbitration clause kept his case out of court.
Taking a one-off example and making that the basis for sweeping policy pronouncements is a favorite tactic of advocates of the expansion of governmental power. Nothing new here, except that I assume the use of the term "pre-drafted" indicates that Ms. Taverna prefers dispute resolution provisions that are "post-drafted," so that no one actually knows what they might contain until they're employed, then the participants just make it all up on the fly. All contract provisions, to be enforceable, must be "pre-drafted," no?
Class action waivers also came in for a thumping.
Jess Sharp, managing director at the Center for Capital Markets Competitiveness at the U.S. Chamber of Commerce..."took aim at class-action disputes, saying "There is very little recovery through class actions; consumers are not really benefiting."
In response, Richard Frankel, an associate law professor at Drexel University School of Law, argued that class actions “are an important means for changing business practices … and that spreads out to the entire community.”
By "the entire community" he must mean class action plaintiffs' counsel, since in most cases, they end up with the largest single chunk of cash, while the class plaintiffs often receive some nice parting gifts and a promise by the defendant not to do something that it never admitted doing in the first place.
Both Phillips and Sharp urged the CFPB to approach the subject matter with a sense of practicality.
[Sharp] said the focus of any study should be on how the different types of dispute resolution stack up against each other. “We need to focus more narrowly on the outputs," he indicated.
Consumers do as well or better in arbitration when comparing their outcomes to the courts, he explained.
Phillips agreed, arguing that arbitration is not the more complex solution. “To say that arbitration is more complicated than litigation means you have never been in litigation,” he noted. As an example, he cited one consumer case that began 10 years ago and remains in litigation today.
While Phillips is likely correct to assert that"to say that arbitration is more complicated than litigation means you have never been in litigation," I don't think that will have much persuasive power with the CFPB. These are the folks who hire people to regulate banks who they then need to send to school to learn what bank regulation is all about. Appeals to practical experience may fall on deaf ears.
No, I'm assuming that this is one of the early salvos in a war that will end only with the death of arbitration provisions, and specifically class action waivers, in consumer financial agreements, regardless of SCOTUS decisions that favor them and regardless of a legislative history at the federal and state level that promotes arbitration over litigation. I fear that this is merely another exercise in "finding facts" to support a foregone conclusion.
I hope I'm wrong, but I won't bet against myself.