OK, so we ARE preoccupied with federal preemption. In our defense, it seems that there’s so much happening these days on this front that it’s difficult to keep up with it all.
The OTS released a legal interpretation on October 25, 2004 that holds that federal savings associations and their operating subsidiaries may use "agents" to market, solicit and service their deposit and loan products, and that state licensing and registration requirements that do not apply to the association do not apply to the agents. For example, some of our clients are federal savings banks that originate single-family residential mortgage loans in many different states. The association and its employees are not required to comply with such state laws as those that require mortgage lenders and brokers to be licensed by the appropriate state authority. According to the OTS, federal associations may now use "exclusive agents" to perform mortgage marketing, solicitation, origination and servicing services and those agents do not have to be licensed by the state in connection with its performance of such activities for the association.
The interpretive letter sets forth a number of requirements and restrictions that apply to federal associations that wish to use such agents. Before entering into any such agency relationship, the association must contact and "consult with" its OTS Regional Office and submit a business plan or proposal with "in-depth information" about how the arrangement with the agents will be structured and carried out.
In the specific arrangement approved by the OTS in the interpretive letter, the agents is not allowed to sell financial products for any entity other than the association; the agent has no authority to bind the association; the agent has no authority to accept cash or other deposits from customers, cash checks, disburse loan proceeds, or collect or accept loan payments; and the agent is an independent contractor. The agent is paid commissions on consummated transactions. Other associations that follow those guideposts in structuring their agency relationships should have an easier time with the OTS. Deviations from those points may not be prohibited, but will may delay the approval process.
In addition, the interpretive letter sets out the following "minimum conditions" (additional conditions may be imposed by the OTS on a case-by-case basis) that must be met:
The association and the agent must enter into a written agreement that (1) sets forth the rights, duties, and obligations of each, including those with respect to training; (2) describes the nature of the relationship between the two parties; (3) expressly sets forth the association's right to monitor and review the activities the agent performs for the association; and (4) expressly sets forth OTS's statutory authority to regulate and examine and take an enforcement action against the agent with respect to the activities it performs for the association, and the agent's acknowledgment of OTS's authority;
The association must establish a system that provides the agent with in-depth training about the association's products and services, as well as applicable law. Such training should be designed to insure that agents will be adequately educated about the association's products and services, the distinctions between insured and non-insured products, and relevant law (e.g., truth in lending, truth in savings, real estate settlement procedures, equal credit opportunity, fair lending, etc.) that may apply to the agents' marketing, solicitation, and customer service activities. Such training must be provided before an agent commences marketing or other service activities on behalf of the association; thereafter, the association will review and update the training material on an annual basis and ensure that each agent receives training as needed. Training records must be available for review by OTS examiners;
The association must adopt a detailed compliance program to ensure adequate monitoring, supervision, and control over the agent and the activities the agent performs on behalf of the association. The compliance program must be reviewed by the association's board of directors and senior management on an annual basis and must include:
o An annual review of the compliance program conducted under the auspices of the compliance officer to determine if the agents are operating in compliance with the association's established policies and procedures regarding the marketing, solicitation, customer service, or other activities related to the association's authorized banking products or services;
o An annual internal or external audit review of the compliance program, including a review of the training component;
o Compliance and audit reports, together with evidence of appropriate actions to address findings, to be provided to the association's board of directors;
o A system for tracking and resolving consumer complaints in a timely manner. An annual report regarding consumer complaints and their resolution shall be provided to the association's board of directors;
o A review and approval process for all customer disclosures, advertising, and other promotional material; and
o Any other requirements or conditions that the association's OTS Regional Office deems appropriate for that particular institution. Moreover, the written agreement between the federal savings association and its agent shall specify that the association, as well as the agent, is subject to control and supervision by the appropriate OTS Regional Office or OTS Headquarters. This control and supervision includes, but is not limited to, the ability to require that:
The association obtain OTS's approval (or non-objection) before entering into a contractual arrangement with the agent, including the right to approve specific contractual language;
The association and/or the agent submit periodic reports to OTS; and
The association modify or terminate its relationship with the agent.
o The designation of a compliance officer dedicated to the development, implementation, and management of the association's compliance program. This person will have responsibility for the oversight of the agents that perform marketing, solicitation, customer service, or other activities related to the association's authorized banking products or services.
The interpretation opens up interesting possibilities. As only one example, a mortgage loan origination office that has been structured as a "net branch" of a federal savings association, run by the federal association’s employees, could now be structured as an independently owned entity whose employees are the employees of the "exclusive agent" of the federal savings bank and not of the savings association itself. This could be an advantage in attracting and retaining loan producers who need federal preemption of state licensing laws but still want to retain some ownership in the "originating vehicle." The savings association could relieve itself of the employer-employee relationship with the loan originators.
In a couple of footnotes, the OTS observes that RESPA compliance must be considered (for example, the compensation of the agents must not violate the anti-kickback and unearned fee prohibitions of RESPA); however, while it is easier to justify RESPA compliance on employee compensation, this should not present an insurmountable obstacle where agent's compensation is concerned. There are other issues that must be dealt with, as well; however, overall, this is another encouraging example of the OTS’s continued drive to keep the federal thrift charter an attractive financial institution charter.
---Kevin Funnell